Tips for before, during and after an outage

If you rely on medical equipment, we can provide you extra support during an outage.

It’s important that you consider how a power outage might affect your home or business.

Make sure you’re ready if the unexpected happens, with our planning checklists and helpful tips.

Consider buying or borrowing some of these items to keep your phone charged during an outage.

We work year-round to keep the electricity network safe and reliable for our customers.

Some power outages are pre-planned for necessary maintenance works and upgrades. Some outages are caused by unexpected damage to the network.

Our control room considers these things when prioritising the list of outages our crews work on.

From real-time updates online, to information direct to your phone. Here’s how to stay in-the-know during an outage.

Learn about some unpredictable events that cause delays in getting your power back on.

Here are some creative ideas to help you manage dinner, entertainment and bedtime safely without power.

Follow these five tips to ensure you have the information you need during an outage.

Stay cool or warm without power with these practical hints and tips for you and your home.

Want to claim for a sustained outage or voltage variation? Start a claim or request an insurance letter.